Common Asked Questions:

How do I inquire about booking services?
Please call us at (585) 899-0395 or email us at   We will return your inquiries within 2 days.  If we are unable to answer your initial call, please leave a message with the date, time, and location of type of party /character you are requesting.   We look forward to assisting you with your upcoming celebration!

How do I book your services? Is there a deposit?
Once we have determined that your requested service is available for your requested date/time, we will send you a "Party Reservation" email (process can also be done via postal mail, upon request). The e-mail will contain confirmation of your event details and deposit instructions. A deposit is required to reserve our services and must be submitted within 1 week of sent reservation. You will also receive a follow up phone call the day before the party to confirm our appearance.

What area do you service?
We offer services to the Greater Rochester, NY area and surrounding counties. All packages include 15 miles travel from Rochester, NY 14526. A per mile travel fee will apply for parties outside this area. All mileage is calculated via Google Maps. 

What are your hours of operation?
Services are available Friday from 4pm to 8pm and from 11am to 8pm on Saturday and Sunday. Additional weekday hours may be offered during June, July and August, or doing school breaks. Please contact us for availability.

When should I book my event?
We recommend booking your event as soon as you know where you are hosting your event. Although a minimum of 3 weeks in advance is recommended, we do our best to accommodate all requests.

What happens if there is adverse weather on my event date?
The safety of your guests and our staff is of the highest priority! If severe weather is projected, we will call you approximately four hours prior to your event to discuss all possible option

What happens if the guest of honor has fallen ill?
Please call us no later than four hours before your scheduled event start time to discuss all available options.

Do we need to supply anything for the event?
We bring all of our own equipment and supplies. On certain occasions we may ask for access to an electrical outlet. We will let you know well in advance if we have any requests.

Is it okay if my pet is present for the entertainment?
We ask that you put your pet in another area of your home as a consideration during our visit.  This is to ensure safety for both us, your guests, and the pet.

Is there minimum or maximum number of participants we can have at our party?
There is no minimum or maximum number required for our services. For character visits and theme parties, we can accommodate up to 20 children for a standard visit.  

What things will you do at the party?

Depending upon the character or type of party you are booking as well as the space available will determine what we can do.  Packages include music & dancing, collaborative birthday games and activities.  We take into account your child’s age and that of the guests to offer the most appropriate activities.

May I tip my performers?
Although not required or expected, tips are greatly appreciated by our performers. If you are happy with your performer(s) and would like to acknowledge their job well done with a tip, feel free to offer any amount you find appropriate. 

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